As a service provider, it is crucial for your clients to easily recall and keep track of their appointments. When appointments are missed, it can be incredibly frustrating and costly. It disrupts your schedule and can make an otherwise productive day feel like a complete waste of time. Informing and reminding your customers about their appointments in advance can bring numerous benefits to your business.
With the Reminders feature, you can effortlessly keep your customers informed ahead of time through SMS, E-mail, and Whatsapp notifications. This ensures a seamless experience for your customers with the help of the mySched Appointment Booking Solution.
One of the most frequent causes of missed appointments is when clients simply forget the scheduled time. In addition to the inconvenience, these situations result in missed chances.
By sending a straightforward text message, you can significantly minimize missed chances by up to 90%. So, if you have a chance to notify your customers ahead of time, do it right away.
Reduce the amount of time you spend waiting
By utilizing automated Reminder notifications, you have the ability to conveniently keep your customers informed about their appointments both before and after they occur. This reminder ensures that your customer has the flexibility to modify or cancel their appointment as needed.
Greetings, valued clients
Occasionally, clients may become preoccupied and unintentionally overlook their scheduled appointment time. By implementing automated communication systems and providing clients with the flexibility to respond at their own convenience, response rates can be significantly enhanced.
Long-term clients may feel a bit uneasy if they happen to miss an appointment, so sending them a friendly reminder can help them stay on track with their appointments.
As an example, we would like to establish an email reminder that will be sent 10 minutes prior to the commencement of the appointment. Let’s start by establishing a workflow.
Let’s give our workflow a name and choose “Booking starts” as the trigger event. Next, we can select the desired action, such as “Send Email” or any other action of your choice.
Next, simply click on the “Create” button. This will lead us to the configured workflow.
We can make changes to the “Booking starts” option. Next, we can customize our preferences. We have chosen a duration of 10 minutes for the “Before” option. You can also choose the “After” option to send notifications after 10 minutes of the booking starting. You can also access the full functionality by selecting the “Booking ends” option. Users have the ability to send notifications both before and after the scheduled appointment time.
In addition, there are filters available that allow us to customize the reminder workflow for specific services, staff members, or locations. Once you’ve made the necessary adjustments, simply click on the “Save” button.
Now, we need to set up the final step: the “Send Email” action. Before applying your notification template to an actual appointment, you have the option to click the “Save & Test” button. This allows you to preview how the template will look and ensure its appearance meets your expectations.
Thanks to the Reminder feature of the mySched Appointment Booking Solution, you have the ability to send timely reminders to your customers either before or after their appointments. This ensures that they stay informed and don’t miss any important meetings. In addition, this reminder feature applies to both your customers and staff members. This approach allows you to effectively communicate with both parties in a direct and clear manner.