1. Introduction

Welcome to mySched.co, a division of Axtra Solutions LLC. By using our website and services, you agree to comply with and be bound by the following terms and conditions of use. These terms govern your access to and use of the mySched.co platform, including any content, functionality, and services offered on or through the platform. Please review these terms carefully. If you do not agree with these terms, you should not use this website or our services.

Purpose: This section introduces the terms and conditions governing the use of mySched.co, establishing the agreement between the user and Axtra Solutions LLC. It highlights the necessity for users to agree to these terms to access and use the services provided by mySched.co.

Content:

  • Introduction to the Terms of Service.
  • Acknowledgment of the agreement between the user and mySched.co.
  • The importance of reviewing and agreeing to the terms for using the services.
  • A statement that if users do not agree with the terms, they should not use the website or services.

Example:

“By accessing and using the mySched.co platform, you agree to comply with and be bound by these Terms of Service. These terms govern your use of the website and the services we offer. If you do not agree with any part of these terms, you should not use our website or services.”

2. Company Information

mySched.co is a division of Axtra Solutions LLC, a company registered in the United States. Below are the details of our company:

Company Name:
Axtra Solutions LLC

Company Address:
188 Overmount Ave
Woodland Park, NJ 07424
USA

New Jersey 10-Digit ID:
0451138167

Establishment Date:
06/07/2024

Authorized Signatory:
Mustafa Yıldız (Sole MBR)

Employer Identification Number (EIN):
30-1414125

Contact Information for mySched.co:

3. User Accounts

Users of mySched.co can create accounts to access and manage their appointment bookings. Below are the key points regarding user accounts:

Account Creation and Management:

  • Users can register for an account by providing necessary information such as name, email address, and password.
  • Once registered, users can log in to manage their profiles, view and schedule appointments, and customize their booking settings.
  • Users have the ability to delete their accounts at any time through their account settings or by contacting support at info@mysched.co.

Eligibility:

  • Users must be at least 18 years old and legally capable of entering into binding contracts to register and use the services.
  • The services are intended for professional use by individuals and businesses who require appointment booking and management solutions.

Account Security:

  • Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.
  • mySched.co recommends users to choose strong passwords and to change them regularly to maintain account security.

Account Termination:

  • mySched.co reserves the right to suspend or terminate accounts that violate the Terms of Service or engage in prohibited activities.
  • Users can terminate their accounts by following the account deletion process outlined in their account settings or by contacting customer support.

4. Subscription and Payment Terms

Subscription Plans:

  • mySched.co offers various subscription plans to cater to different business needs, including monthly and yearly options. Users can choose a plan based on their requirements and upgrade or downgrade their subscription at any time.

Trial Periods and Discounts:

  • We periodically offer promotional campaigns, including 14 or 30-day free trials for new users to experience our service before committing to a subscription.
  • Discount codes may also be available during promotional periods, offering percentage-based discounts on subscription fees.

Payment Processing:

  • All subscription fees are billed through Stripe, our secure payment processor. Users must provide valid payment information upon registration for a subscription plan.
  • Subscriptions are set to auto-renew at the end of each billing cycle (monthly or yearly) unless canceled by the user prior to the renewal date.

Refund Policy:

  • mySched.co offers a refund policy where users can request a refund for unused months if they decide to cancel their subscription. Refunds can be requested by contacting customer support at billing@mysched.co.
  • Refunds are processed promptly, and users will be notified once their refund request has been approved and processed.

Cancellation and Termination:

  • Users can cancel their subscription at any time through their account settings. Cancellation will take effect at the end of the current billing cycle, and users will retain access to their account until then.
  • mySched.co reserves the right to terminate a user’s subscription with or without notice if there is a breach of the Terms of Service or if payment is not received for more than one week after the due date.

5. User Conduct

Professional Use and Age Requirements:

  • mySched.co is designed for professional use by individuals and businesses. Users must be of legal age to enter into binding contracts and use the service responsibly. Typically, this means users should be at least 18 years old or the age of majority in their jurisdiction.

Prohibited Activities and Content:

  • Users are strictly prohibited from engaging in any illegal activities or using the platform to promote illegal services. This includes, but is not limited to, the following:
    • Illegal Services: Activities that are against the law, such as fraudulent schemes, money laundering, and any form of illegal trade.
    • Adult Content: The promotion or distribution of pornographic material, adult services, or any content deemed inappropriate for all audiences.
    • Gambling and Betting: Using the platform for online betting, gambling, or lottery activities.
    • Dating Services: Promoting or offering dating services.
    • Harassment and Abuse: Engaging in activities that harass, abuse, or harm other users, including but not limited to, sending unsolicited messages, stalking, or threatening behavior.
    • Misleading Information: Providing false or misleading information about the services offered or about the user’s identity.

Platform-Specific Restrictions:

  • Users must adhere to specific restrictions tailored to ensure the platform remains safe and functional for all users. This includes:
    • Spam and Unsolicited Communication: Refraining from sending unsolicited messages, advertisements, or any form of spam through the platform.
    • Data Scraping and Harvesting: Prohibiting the use of automated systems, bots, or any method to collect data from the platform without explicit permission.
    • Interference with Services: Users must not interfere with or disrupt the functioning of the platform, including but not limited to, uploading viruses, conducting denial-of-service attacks, or attempting to gain unauthorized access to any part of the system.

User Responsibility:

  • Users are responsible for maintaining the confidentiality of their account information and ensuring that their use of the platform complies with these terms. Users must promptly report any unauthorized use of their account or any other security breach to mySched.co.

Consequences of Violations:

  • Violations of these conduct rules may result in immediate suspension or termination of the user’s account, at the discretion of mySched.co. Users may also be held liable for any damages caused by their prohibited activities.

6. Privacy and Data Protection

Data Collection: mySched.co collects various types of data to provide and improve our services. This includes information collected directly from users through registration forms, appointment forms, and other interactions with the platform. The data collected includes, but is not limited to:

  • Personal Information: Name, email address, phone number, and other contact details.
  • Appointment Details: Information related to appointments, including times, dates, and any additional information provided through custom forms.
  • Technical Information: IP addresses, browser types, device information, and other technical details gathered through cookies and similar tracking technologies.
  • Analytics Data: Anonymized data collected through Google Analytics to understand user behavior and improve the platform.

Data Usage: The collected data is used for various purposes, including:

  • Service Provision: To facilitate the booking and management of appointments.
  • User Support: To assist users with any inquiries or issues they may encounter.
  • Security and Fraud Prevention: To ensure the security of user data and prevent fraudulent activities.
  • Communications: To send notifications related to appointments, updates, and marketing communications if the user has opted in for newsletters.
  • Improvement of Services: To analyze usage patterns and improve the functionality and user experience of mySched.co.

Data Sharing and Third-Party Services:

  • Payment Processors: mySched.co integrates with Stripe and PayPal for payment processing. Users’ payment information is shared with these processors to complete transactions. These third parties have their privacy policies governing the use of such information.
  • Third-Party Integrations: mySched.co also integrates with other third-party services like Google Calendar, Zoom, and various payment gateways. Data is shared with these services as necessary to provide the requested functionalities.
  • Legal Requirements: mySched.co may disclose user information if required to do so by law or in response to valid requests by public authorities.

Data Protection Measures: mySched.co takes data protection seriously and implements various measures to ensure the security of user data, including:

  • SSL Encryption: All data transmitted between users and our servers is encrypted using SSL technology.
  • Regular Backups: Data is backed up regularly to prevent loss in case of technical issues.
  • Security Software: Tools like Imunify360 and Defender Pro are used to protect against security threats and vulnerabilities.

Data Retention: User data is retained for as long as necessary to provide the services and as required by law. Users can request the deletion of their data by contacting privacy@mysched.co.

User Rights: Users have the following rights regarding their data:

  • Access and Correction: Users can access and update their personal information through their account settings.
  • Deletion: Users can request the deletion of their data by contacting privacy@mysched.co.
  • Restriction and Objection: Users can request the restriction or object to the processing of their data under certain conditions.

Contact Information: For any questions or concerns regarding privacy and data protection, users can contact:

Children’s Privacy: mySched.co does not knowingly collect personal information from children under the age of 13. Our services are intended for use by businesses and individuals of legal age to enter into binding contracts.

Changes to Privacy Policy: mySched.co may update this Privacy Policy from time to time. Users will be notified of significant changes via email or through a prominent notice on our website. The latest version of the Privacy Policy will always be available on our website.

7. Intellectual Property

All content on mySched.co, including blog posts and other materials, is publicly available and can be used with proper attribution. Users are encouraged to use the mySched.co logo for advertising purposes and to mention our site. This helps promote and expand the usage of mySched.co. However, all trademarks, logos, designs, and other intellectual property rights of mySched.co are owned by Axtra Solutions LLC and cannot be used without permission.

8. Third-Party Services

Use of Third-Party Services: mySched.co integrates with several third-party services to enhance the functionality and user experience of our platform. These integrations allow users to seamlessly connect and utilize external services within the mySched.co environment. These third-party services include, but are not limited to, payment processors, analytics tools, and communication platforms.

Third-Party Payment Processors: mySched.co supports integrations with various payment processors, including Stripe, PayPal, Mollie, Square, Razorpay, and Vipps. These payment processors enable users to securely handle transactions and payments. By using these payment services, users agree to the terms and conditions set forth by these third-party providers. mySched.co is not responsible for the privacy practices or the content of these external services. Users are encouraged to review the privacy policies and terms of service of these third-party providers.

Analytics and Tracking: We use Google Analytics to collect information about how users interact with our website. This data helps us improve our services and understand user behavior. Google Analytics collects data such as your IP address, browser type, and the pages you visit on our site. This information is used to generate reports and optimize our platform. For more information on how Google collects and processes data, please refer to the Google Privacy Policy.

Communication Tools: mySched.co integrates with various communication tools, such as Zoom, to facilitate virtual meetings and enhance user interaction. These tools allow users to schedule and conduct meetings directly through our platform. By using these integrated services, users agree to comply with the terms and conditions of the respective third-party providers. For detailed information on Zoom’s privacy practices, please refer to the Zoom Privacy Policy.

Data Sharing and Security: While mySched.co makes use of third-party services to offer a robust and comprehensive platform, we prioritize the security and privacy of user data. We implement stringent measures to ensure that data shared with third-party providers is protected. However, users should be aware that mySched.co does not control the privacy practices of third-party services and is not responsible for any breaches or misuse of data by these providers.

Responsibility and Liability: mySched.co is not liable for any damages or losses incurred due to the use of third-party services. Users are responsible for understanding and accepting the risks associated with third-party integrations. Any issues or disputes arising from the use of third-party services should be directed to the respective providers.

Changes to Third-Party Integrations: mySched.co reserves the right to modify, add, or remove third-party integrations at any time. Users will be notified of significant changes through updates on our website or via email.

9. Termination of Services

Termination by mySched.co: mySched.co reserves the right to terminate or suspend access to our services, with or without prior notice, for any reason deemed necessary. This includes, but is not limited to, non-payment of subscription fees, violation of these Terms of Service, or engagement in activities that harm the integrity, reputation, or functionality of our platform. Users will be notified of such actions through their registered email addresses or through notifications within their mySched.co accounts.

Immediate Termination for Violations: In cases of severe violations, such as illegal activities, fraud, or use of the platform for prohibited services (e.g., adult content, gambling, dating services), mySched.co may terminate services immediately without prior notice. Such actions are taken to ensure the safety, compliance, and legal standing of our platform and its users.

Termination by Users: Users may terminate their subscriptions and accounts at any time by contacting our support team or through their account settings. Upon termination, users will no longer have access to their account data, including any appointments, customer information, or custom settings stored on the mySched.co platform. We recommend users to back up any necessary data before initiating termination.

Effect of Termination: Upon termination, all rights granted to the user under these Terms of Service will immediately cease. Users must discontinue all use of the services and delete any copies of the software and content obtained through the platform. Any outstanding fees or charges will remain due and payable upon termination.

Data Retention and Deletion: mySched.co will retain user data for a limited period after account termination to comply with legal obligations, resolve disputes, or enforce our agreements. Users have the right to request the deletion of their data by contacting privacy@mysched.co. We will process such requests in accordance with our Privacy Policy.

Reactivation of Services: Users whose accounts have been terminated due to non-payment may reactivate their accounts by settling outstanding balances. Accounts terminated for violations of these Terms of Service may not be eligible for reactivation.

Notification and Appeals: Users will be notified of account termination via email and may appeal the decision by contacting support@mysched.co. Appeals will be reviewed on a case-by-case basis, and mySched.co’s decision will be final.

Survival of Terms: Certain provisions of these Terms of Service, including but not limited to, intellectual property rights, disclaimer of warranties, limitation of liability, and governing law, shall survive termination and remain in effect.

10. Termination of Services

mySched.co reserves the right to terminate users’ services with or without prior notice. Termination of services may occur for various reasons, including but not limited to:

  • Non-Payment: Services may be terminated if users’ invoices remain unpaid for more than one week.
  • Violation of Terms: Immediate termination will occur if users engage in illegal or prohibited activities, such as listing adult content, gambling, or dating services on the platform.
  • User Request: Users have the right to terminate their services at any time.

In the event of service termination, users’ remaining service periods will not be refunded, and access will be immediately revoked.

11. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the State of New Jersey, United States of America. Any disputes arising from or related to these services will be subject to the exclusive jurisdiction of the courts located in New Jersey.

Users are encouraged to contact mySched.co first to seek an amicable resolution to any disputes. If an agreement cannot be reached, legal avenues will be pursued.

12. Amendments to Terms

Notification of Changes: Axtra Solutions LLC reserves the right to update or modify these Terms of Service at any time without prior notice. Changes to the Terms will be effective immediately upon posting. It is the user’s responsibility to review these Terms periodically for updates or changes. Continued use of the service after any such changes shall constitute your consent to such changes.

Communication of Changes: Registered users will be notified of significant changes to these Terms of Service via email to the address associated with their account. The notification will summarize the changes and provide a link to the updated Terms of Service.

Binding Acceptance: By continuing to use mySched.co after any amendments to these Terms, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must discontinue using the service.

Last Updated: This Terms of Service was last updated on July 23, 2024.

Access to Previous Versions: Archived versions of the Terms of Service will be made available upon request. Please contact us at legal@mysched.co to request prior versions.

13. Contact Information for Legal Inquiries

If you have any questions or concerns regarding these Terms of Service, or if you need to contact us for any legal matters, you can reach out to us using the following contact information:

Company Name: Axtra Solutions LLC

Mailing Address: 188 Overmount Ave
Woodland Park, NJ 07424
USA

Email Addresses:

Phone Number: +1 (862) 226-8851

Our team is committed to addressing your questions and concerns promptly and thoroughly. For the most efficient service, please be sure to include any relevant details and documentation with your inquiry.

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